SUPPORT

Need help?

We're a small team and read every message. Reply within 1 business day.

Get in touch

Email us at support@norelabs.com — please mention your macOS version and Dictate version (Dictate menu → About) so we can help faster.

Email support

Lost your license key?

If you bought Dictate and lost the receipt, use the Lemon Squeezy customer portal — they will resend your key. Recover license.

Refund request

We offer a 14-day no-questions-asked refund window. Email support@norelabs.com with your purchase email, or use the Lemon Squeezy customer portal linked in your receipt.

App didn't install or open

Make sure you're on macOS 14 Sonoma or later, with Apple Silicon (M1 or newer). Intel Macs are not supported. After installing the DMG, drag Dictate.app to your Applications folder and grant microphone access on first launch.

Microphone not working

macOS → System Settings → Privacy & Security → Microphone — make sure Dictate is allowed. If it isn't listed, restart Dictate and try the hotkey again, then the permission prompt will appear.

Update check fails

Dictate uses Sparkle to check https://dictate.norelabs.com/appcast.xml. If updates fail, check your firewall is not blocking that domain, then restart the app. Manual download is always available from dictate.norelabs.com.

Common questions

Browse the FAQ section for answers to the most common questions about privacy, supported languages, and the trial.

System requirements

macOS 14 Sonoma or later
Apple Silicon (M1, M2, M3, M4 or newer)
~600 MB free disk space for the Whisper model
Microphone permission (granted on first launch)